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Troubleshooting and Monitoring Software

Okuma’s THINC-OSP-controlled machines are now equipped with Constant Care remote troubleshooting and monitoring software as a standard feature.

Edited by:  MMS Editorial Team

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Okuma’s THINC-OSP-controlled machines are now equipped with Constant Care remote troubleshooting and monitoring software as a standard feature. Constant Care enables the machine to connect via the Internet to an Okuma service professional who can diagnose and troubleshoot problems or issues with the machine. This decreases service times by providing accurate and real-time information, the company says. Some issues can be diagnosed and fixed without the need for an on-site service call. If the diagnosis determines that an on-site service call is required, intelligent dispatch ensures that the service engineer arrives with advance knowledge of the problem, its solution and the necessary parts in-hand, the company says.
 

Machines can be connected on an “as-needed” basis or in “always-on” mode, depending on how the manufacturer chooses to operate. When connected in “always-on” mode, machines can be monitored to provide proactive alerts and regular status alerts, improving information gathering, sharing and decision making. 

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